DEALER REPUTATION MANAGEMENT

Dealer reputation management is always a moving target on the Internet. With Yelp and other review websites becoming increasingly popular, these websites can contain negative and positive reviews. Car dealers trying to handle online reputation management on their own could quickly get overwhelmed.

One way to make a great impression on your potential clients is through managing these websites-replying to reviews that are good or bad. The reason why this is so important is that it shows your store cares; it lets users know that the dealership is glad to get feedback that can help them improve their store or to send along positive comments to their staff.

Social Media Management by MXS

Remember that reputation is key for any business, whether online, offline or both. People talk, people research: what will they find if they Google your dealership name followed by reviews? Will these potential customers find unsavory comments about your store?

If your customer reports a negative experience, then you have an opportunity to change his or her mind! This is a golden opportunity to potentially save a customer and earn your dealerships reputation better marks!

Contact MXS to learn more about dealer reputation management!

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Example Management Services

Negative Review Management

Here you are giving your store a chance at correcting this person’s negative experience which will show future customers that you work to make your clients happy.

See Example Below:

Sample response from customer.

Positive Customer Response

Be sure to let your customers know that you appreciate their reviews!

See Example Below:

It's much better when the customer ends up happy.

Review Generation

We make Custom Post Cards for you to hand out to your customers.

Front and Back of Postcard:

Example Post Card Coupon - FrontExample Post Card Coupon - Back

Custom Website

On the Post Card the client is directed to a website that we create for you.

Image Title

Online Reputation Directly IMPACTS your bottom line!

Social Media Management by MXS
  • Your Online Reputation Does Matter!
  • Potential customers are concerned with your Reputation!
  • Keeping track of your reviews is essential!
  • Your Dealerships Name and Brand is everything, PROTECT IT!
  • You must get involved with your Reputation on review sites!
  • Responding to your negative criticism is important!

Here at MXS we understand that the Internet is the first shop for any potential customer researching your business. If during their searches consumers don’t like what they see they’ll completely bypass your Dealership and go straight to the competitor. 92% of Internet users read product reviews and 89% of the people say that reviews influence their purchasing decisions. (eTailing Group).

As the Great Warren Buffett said “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”

MXS will help your dealership analyze and improve online reviews by interacting with the consumers who posted the reviews and help find a solution to the problems they may of had at your dealership. A business can lead to a 5% to 9% difference in revenues by a difference of just one star in average rating.(Harvard Business Review). Let MXS help get you your stars back. Our Dealership Reputation Management Services work!

Customer Interactions

Simple interactions such as these help to build community between you and your clients. So respond to the customers! See Some examples below of MXS and Dealership Interaction via Social Media.

Increase your presence online with a Dealer Social Media Management package by MXS.
Increase your presence online with a Dealer Social Media Management package by MXS.
Increase your presence online with a Dealer Social Media Management package by MXS.
Increase your presence online with a Dealer Social Media Management package by MXS.

Reputation Management Services

Dealer Services